The Londoner

This hotel was overall a good experience. Considering the price tag some things were not as good as expected though: - The location. Although it is very central located Leicester Square does have a share of homeless people walking around and heavy ambiance in the late night. Nevertheless considering connections is as perfect as it can be in central London. - The rooms are a little small but nicely appointed. - The bathroom has a weird design with a small bathtub. Really liked the toto toilet. - Too much light in the room in the night. The curtains don't close completely and are a lot of mirrors reflecting the light troughout the room. - The hotel is big with several common areas and at reception there is no clear explanation... for instance I didn't understand if the courtyard was open or not. Nevertheless the gym, pool and spa were very straightforward and well appointed. - I think it is not acceptable the in room open ear cleaners (cotonete) for hygienic reasons. - Lights over the bed too strong. - Room cleaning could be better. The highlights of the stay: - The central location besides the inherent problems. - Lively but yet organized and not loud entrance lobby and bar. - The complimentary soft drinks and snacks at the secondary lobby. - Miller Harris bath products overall very good except the body lotion which the smell was harsh and totally off. - Gym and pool. - Overall very quiet room and halls. So would I return there? Honestly only if I really need to stay at Leicester Square. For me it was good but not amazing stay, with an overall feeling of pretensious mood and too expensive for what it was. If you want a really luxurious expericence I would recommend to search elsewhere but at a discount this would be a nice stay. For the amount of hotels in central London this one just didn't excited me enough.. I would prefer to return to Pan Pacific for instance.

the location was great & the hotel was brand new with spacious rooms & amazing decor.

Great location, lovely modern hotel, roof restaurant/bar was great and had a lovely atmosphere. All singing/ all dancing WC/bidet was a nice touch of luxury, although the self cleaning function needs to happen during the day and not at 4am in the morning.

The hotel is beautiful,Staff are all lovely and the whole hotel has a wonderful calming and relaxed feel about it like your in a Sanctuary and it smells beautiful where ever you are in the hotel,it truly is a work of art.Facilities are stunning the only unfortunate thing we encountered was two of the bars were not available so missed out on the Tavern which was disappointing.We booked 3 Deluxe King Rooms which were sufficiently big enough for us as we tend to spend most of our days out and about,beds are lovely and comfortable (as I normally end up with back pain)with pillows you sink into,rooms are very well equipped with essential’s like Shampoo/Conditioner and Shower Gel,even Cotten Buds and Cottenwool pads so saves you having to pack these.Cocktails are pricey but quite strong,then again you are paying Hotel prices so to be expected really.All in all a wonderful stay and if we manage to get a deal like this again we will definitely return,it made our trip for our daughters 21st one to remember.

From the second I approached the hotel and entered the property I was greeted and the service was nothing short of perfection. Acheem greeted me when I checked in and offered me Tea and gave me the grand tour of the entire property. He made the experience very special and from the beginning of the stay to checking out he was always offering a helping hand and going above and beyond to make sure my stay was pleasant. I can’t wait to stay here again in the near future and thank you again to everyone at the property for making my stay so memorable!