The Londoner

This hotel was overall a good experience. Considering the price tag some things were not as good as expected though: - The location. Although it is very central located Leicester Square does have a share of homeless people walking around and heavy ambiance in the late night. Nevertheless considering connections is as perfect as it can be in central London. - The rooms are a little small but nicely appointed. - The bathroom has a weird design with a small bathtub. Really liked the toto toilet. - Too much light in the room in the night. The curtains don't close completely and are a lot of mirrors reflecting the light troughout the room. - The hotel is big with several common areas and at reception there is no clear explanation... for instance I didn't understand if the courtyard was open or not. Nevertheless the gym, pool and spa were very straightforward and well appointed. - I think it is not acceptable the in room open ear cleaners (cotonete) for hygienic reasons. - Lights over the bed too strong. - Room cleaning could be better. The highlights of the stay: - The central location besides the inherent problems. - Lively but yet organized and not loud entrance lobby and bar. - The complimentary soft drinks and snacks at the secondary lobby. - Miller Harris bath products overall very good except the body lotion which the smell was harsh and totally off. - Gym and pool. - Overall very quiet room and halls. So would I return there? Honestly only if I really need to stay at Leicester Square. For me it was good but not amazing stay, with an overall feeling of pretensious mood and too expensive for what it was. If you want a really luxurious expericence I would recommend to search elsewhere but at a discount this would be a nice stay. For the amount of hotels in central London this one just didn't excited me enough.. I would prefer to return to Pan Pacific for instance.

This hotel is off the very busy part of Leicester Square, but once you go through the doors you enter an oasis of calm, peace and understated luxury. The staff are so friendly, the spa is lovely, the pool is great, the gym is the best hotel gym I have ever used and all of the bars and restaurants and the facilities in the guest lounge - snacks and drinks, are the icing on the cake. I will definitely be returning.

Very modern and amazing art work throughout.

Location was excellent. Close to every attraction, theatres, shops and sub way stations. Staff at the hotel were very friendly. Took our cases to our rooms and cleaned them twice a day . Called down taxi's as required. Nothing was too much trouble. Irena at the stage was excellent, friendly , professional, knowledgeable and helped to make our celebrations ( Our Daughter completed the London Marathon) special. Breakfast was outstanding. When our toilet broke, maintenance and house keeping came immediately to fix and clean the problem . Well done!

The hotel is well designed and beautiful, and all staff were friendly and helpful. Fantastic location. The room was immaculately clean. The pool is nice, just remember to book somewhere to sit in case it’s busy. Attentive service at breakfast and a good selection to choose from. Wifi is fast. Always appreciate when there’s Chromecast.