The Londoner

This hotel was overall a good experience. Considering the price tag some things were not as good as expected though: - The location. Although it is very central located Leicester Square does have a share of homeless people walking around and heavy ambiance in the late night. Nevertheless considering connections is as perfect as it can be in central London. - The rooms are a little small but nicely appointed. - The bathroom has a weird design with a small bathtub. Really liked the toto toilet. - Too much light in the room in the night. The curtains don't close completely and are a lot of mirrors reflecting the light troughout the room. - The hotel is big with several common areas and at reception there is no clear explanation... for instance I didn't understand if the courtyard was open or not. Nevertheless the gym, pool and spa were very straightforward and well appointed. - I think it is not acceptable the in room open ear cleaners (cotonete) for hygienic reasons. - Lights over the bed too strong. - Room cleaning could be better. The highlights of the stay: - The central location besides the inherent problems. - Lively but yet organized and not loud entrance lobby and bar. - The complimentary soft drinks and snacks at the secondary lobby. - Miller Harris bath products overall very good except the body lotion which the smell was harsh and totally off. - Gym and pool. - Overall very quiet room and halls. So would I return there? Honestly only if I really need to stay at Leicester Square. For me it was good but not amazing stay, with an overall feeling of pretensious mood and too expensive for what it was. If you want a really luxurious expericence I would recommend to search elsewhere but at a discount this would be a nice stay. For the amount of hotels in central London this one just didn't excited me enough.. I would prefer to return to Pan Pacific for instance.

this hotel exceeded my expectations! very beautiful design and interior decor, the facilities were plenty and impressive. the rooms were so beautiful and clean, the high tech toilet in the room, in room dining was great and the staff were very friendly and helpful! the hotel guest lounge is an amazing idea for anyone who wants to come back to the hotel for a short break but doesn't necessarily want to be alone in their room.

Breakfast was great! The rooms were modern and clean. The staff was very friendly and made every customer feel special. The food at the restaurants was very good too, as well as the hotel spa pool. Toto toilet for comfort :) The location of the hotel is fantastic! High quality products in the bathroom.

This place is great. Luxurious. Amazing rooms with luxury bedding and decor, an amazing pool/spa/sauna area, the coolest gym I’ve ever seen in a hotel (maybe anywhere), and a really nice hotel members only area. The best thing is the location. Walkable and close to the underground which is so easy to use. We walked with our bags from the underground to the hotel and then back with our bags to the underground. Easy 3 minute walk. Really enjoyed our stay.

The location, the hotel itself is very nice, rooms are slightly small but really well equipped and the facilities are marvellous. Staff, ALL STAFF, were wonderful. Nice touches like the VIP lounge for guests with free tea/coffee and soft drinks, a lovely swimming pool, and a concierge service. Bathroom and toilet were extremely well fitted.